If you no longer wish to use Quickzy, you may request permanent deletion of your account. Once your request is processed, your account will be disabled and your personal data will be removed from our systems, except for information we are legally required to retain.
The following data will be removed from Quickzy systems:
Personal profile details (name, email address, phone number)
Account login credentials
Ride history and general app usage data
Ratings, reviews, and feedback submitted
Saved preferences, settings, and saved locations
Non-financial customer support chat records
Once deleted, this data cannot be recovered.
Certain data may be retained for a limited period where required for legal, security, or financial compliance purposes, including:
Identity or verification records (where applicable)
Driver or vehicle-related records (for driver accounts)
Wallet and transaction logs
Invoices, refunds, and financial records
Fraud prevention, security, or dispute-related information
Any retained data:
Is securely stored and encrypted
Is not used for marketing or service personalization
Is accessed only for compliance, auditing, or legal obligations
Please ensure that:
All rides are completed
There are no pending payments, bonuses, or wallet withdrawals
All disputes or support tickets are resolved
Driver or agent accounts (if applicable) are fully settled
Important:
Once your account is deleted, it cannot be restored, and all associated data will be permanently removed.
Open the Quickzy App
Go to Profile → Settings → Privacy → Delete My Account
Enter your registered phone number or email
Complete verification (OTP or confirmation step)
Confirm the deletion request
Send an email to:
Subject: Account Deletion Request
Please include:
Full name
Registered phone number or email address
Reason for deletion (optional)
Your request will be verified and processed within a reasonable timeframe.
You will receive a confirmation notification
Your account will be permanently disabled
You will no longer be able to log in
Previous ride history and data will not be recoverable
You may register again in the future, but past data will not be restored
If you need help or have questions before deleting your account, please contact:
Our support team is available to guide you through the process.