Driver & Agent Code of Conduct

Quickzy
Effective Date: January 2026

I. Purpose & Objective

This Driver & Agent Code of Conduct defines the ethical, professional, and operational standards expected from all drivers and agents who operate on or on behalf of the Quickzy platform.

This Code is designed to:

• Ensure passenger safety and trust

• Promote professional and respectful service

• Prevent misconduct, fraud, and abuse

• Protect the integrity and reputation of the Quickzy platform

• Support legal, financial, and ethical compliance

This Code applies to:

• All registered drivers

• All onboarding and operational agents

• Sub-agents and representatives

• Any individual acting on behalf of Quickzy in a service or recruitment capacity

Acceptance of this Code is required for continued access to the platform.

II. Professional Conduct & Behavior

1. Respectful Conduct

Drivers and agents must:

• Treat all riders, colleagues, and partners with respect and courtesy

• Communicate politely and professionally

• Avoid confrontational, aggressive, or abusive behavior

• Maintain calm and professionalism in all situations

Harassment, intimidation, threats, or verbal abuse are strictly prohibited.

2. Non-Discrimination

Drivers and agents must not discriminate based on:

• Gender or gender identity

• Religion or belief

• Race, ethnicity, or community

• Disability or health condition

• Age or regional background

• Social or economic status

Service refusal or altered behavior based on personal characteristics or location is not permitted.

3. Harassment & Sexual Misconduct

Quickzy enforces zero tolerance for:

• Inappropriate comments, gestures, or jokes

• Unwanted advances or contact

• Stalking or intimidation

• Sexual messages, calls, or behavior

Any violation may result in immediate suspension or permanent removal from the platform.

III. Service Delivery Standards

1. Ride Acceptance & Completion

Drivers must:

• Accept ride requests in good faith

• Avoid unnecessary or intentional cancellations

• Follow navigation routes honestly

• Complete rides without distance or fare manipulation

• Not refuse passengers based on personal bias or destination

2. Passenger Safety

Drivers must:

• Operate vehicles safely and responsibly

• Keep vehicles clean and roadworthy

• Never drive under the influence of alcohol, drugs, or impairing substances

• Follow safety rules and cooperate in emergencies

3. Prohibited In-Vehicle Conduct

Drivers must not:

• Carry illegal or prohibited items

• Allow unauthorized passengers

• Smoke during an active ride

• Engage in offensive, political, or religious discussions with passengers

IV. Agent Responsibilities

Agents must:

• Verify driver and vehicle documents accurately

• Avoid onboarding fake, underage, or unqualified drivers

• Never submit forged or altered documents

• Provide clear and truthful information to drivers

• Avoid charging unauthorized fees

• Protect personal and financial data collected during onboarding

Misrepresentation or misuse of information is strictly prohibited.

V. Financial Integrity & Anti-Fraud

Drivers and agents must not engage in:

• Fake or collusive rides

• Fare or route manipulation

• Wallet or incentive abuse

• Referral fraud

• Use of unauthorized payment methods

Financial misconduct may result in:

• Immediate account termination

• Loss or forfeiture of earnings

• Platform blacklisting

• Further action where required

VI. Data Protection & Confidentiality

Drivers and agents must:

• Protect rider and platform data

• Never share personal information externally

• Avoid recording passengers without consent

• Use in-app communication responsibly

• Maintain confidentiality of platform systems and data

Any misuse of data may lead to immediate removal from the platform.

VII. Identification & Platform Use

Drivers must:

• Maintain a clean and presentable appearance

• Use only their own registered account and device

• Never sell, rent, or share accounts

Agents must:

• Use only authorized Quickzy systems

• Avoid unofficial tools or platforms

VIII. Monitoring, Audits & Reviews

Quickzy may:

• Conduct vehicle or account checks

• Review onboarding records

• Analyze GPS, transaction, and activity logs

• Monitor driver and agent activity for quality and safety

Failure to cooperate with reviews may result in enforcement action.

IX. Reporting Obligations

Drivers and agents must promptly report:

• Safety incidents or accidents

• Harassment or misconduct complaints

• Fraud attempts or suspicious behavior

• Platform or wallet issues affecting rides or earnings

Failure to report serious issues may lead to disciplinary action.

X. Disciplinary Actions

Depending on severity, actions may include:

• Warnings or notices

• Temporary suspension

• Mandatory retraining

• Financial adjustments

• Permanent termination

• Platform blacklisting

XI. Zero-Tolerance Violations

The following may result in immediate and permanent removal:

• Sexual harassment or assault

• Physical violence

• Payment or wallet fraud

• Fake ride operations

• Identity falsification

• Driving under the influence

• Data theft or leakage

XII. Limitation of Responsibility

Quickzy is not responsible for:

• Personal disputes between drivers and passengers

• Losses resulting from negligence

• Actions taken in violation of this Code

• Criminal acts by drivers or agents

XIII. Policy Updates

Quickzy may update this Code of Conduct from time to time.
Updates take effect upon publication within the app or official Quickzy channels.

Contact

For questions or to report concerns related to this Code:

📧 info@ridequickzy.com

Final Acknowledgment

By registering or operating as a driver or agent on the Quickzy platform, you confirm that:

• You have read and understood this Driver & Agent Code of Conduct

• You agree to comply with all requirements

• You understand that violations may result in suspension, termination, or further action